Privacy policy

1. About this policy

VirtualX (“we”, “us”, “our”) is an independent technology advisory business headquartered in Brisbane, Queensland, Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, hold, use and disclose personal information in connection with our website at virtualx.au and our advisory services.

2. What we collect

We collect personal information that’s reasonably necessary to provide our services:

• Contact details, name, email, phone, organisation.
• Engagement information, details about your technology environment, providers, contracts and business circumstances shared during an advisory engagement.
• Client portal access, credentials and activity logs.
• Website usage, anonymised analytics data.

3. How we use it

To respond to enquiries, deliver our services, administer client portal access, and meet legal obligations. We don’t use personal information for direct marketing without consent. We never sell, rent or trade it.

4. Analytics & cookies

We use Google Analytics, HubSpot CRM and Vercel Analytics. These services set cookies and collect anonymised usage data. You can disable cookies in your browser.

5. Client confidentiality

All engagements are governed by formal confidentiality obligations. We never discuss one client’s situation with another. Documentation stays in your systems, we don’t retain client documents locally after an engagement concludes.

6. Disclosure to third parties

We don’t disclose personal information to third parties except with your consent, to service providers who help operate our business (HubSpot, Google, Vercel), or where required by law.

7. Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including enterprise platforms, restricted access, encrypted portal sessions, and not retaining client documentation locally.

8. Access & correction

You can request access to personal information we hold about you, or correction if it’s inaccurate. Email hello@virtualx.au.

9. Complaints

If you believe we’ve mishandled your information, contact hello@virtualx.au. If you’re not satisfied, you can lodge a complaint with the OAIC or call 1300 363 992.

10. Contact

VirtualX
Brisbane, QLD, Australia
Email: hello@virtualx.au
Phone: +61 7 4800 7003