Fractional Account Management · AU & NZ

Plug in an account manager. Skip the salary.

Senior client relationship management and implementation delivery, on tap, without the full-time hire.

Talk to usProvider services

The problem

Growing technology companies hit the same wall. Clients need onboarding, scoping, follow-up and a steady senior contact, but the founders are stretched and a full-time hire is hard to justify.

So implementations drag, communication slips and expansion opportunities go unnoticed.

What we deliver.

Four capabilities. The work that keeps client relationships moving and implementations landing.

Executive-level presence

Comfortable in the room with CEOs, GMs and senior decision makers. Credible from the first conversation, no ramp-up required.

Scoping to launch

We take clients from initial scoping and onboarding through to go-live, translating business requirements into clear, actionable tasks for build and development teams.

Partner coordination

We manage third-party technology, integration and strategic partners so requirements land once, priorities stay aligned and nothing falls between vendors.

Scales with your client load

Engagement flexes up or down with demand. No recruitment cycles, no onboarding drag, no bench time.

How we work

Four steps.
One account growing.

The same rhythm applied across onboarding, delivery and expansion. Consistent, repeatable, visible.

  1. 01

    Onboard

    Structured scoping and onboarding that gets new clients from sign-up to launch without founders carrying the load.

  2. 02

    Manage

    Proactive communication, expectations and follow-ups. Your clients always know who to call and what happens next.

  3. 03

    Resolve

    First-line troubleshooting across platforms and connected systems, with clean escalation paths when deeper technical work is needed.

  4. 04

    Grow

    We identify opportunities to improve, optimise and expand each account, and support demos, scoping and handover of new clients.

What you get

Ownership. Delivery.
Growth.

Three outcomes. The things that change when someone senior actually owns the client relationship.

Client ownership

A named senior point of contact who builds trusted relationships with your clients and represents your brand at executive level.

Implementation engine

Requirements captured, scoped and coordinated through to completion across your internal teams and external partners.

Account growth

Expansion opportunities surfaced and pursued, so existing accounts become your most reliable revenue line.

All backed by documented account plans, a communication cadence and monthly performance reviews.

Fractional CIO

Need a CIO too?
We do that as well.

We also deliver fractional vCIO services: strategy, roadmaps, vendor oversight and board reporting without the permanent hire.

Learn more

Ready to hand off client management?

Twenty minutes on a call. We’ll tell you straight whether fractional account management is the right fit for your business.

Talk to us